Our Service. Your Results.
As a leading provider of advanced scientific solutions, Eisenberg is committed to delivering quality, exceptional service, and full customer support.
We collaborate closely with our customers and channel partners to meet their evolving needs. Our services cover the full process — from identifying the ideal solution, procurement, and integration, to application support and technical service.
Technical Support Department
Eisenberg provides reliable engineering services for all our advanced equipment. Our experienced engineers are ready to support, troubleshoot, and deliver practical solutions tailored to your needs.
Support is available both on-site and in our labs — whichever works best for you. We prioritize clear communication, fast response times, and effective solutions to keep your lab running smoothly.
Application Support
We offer a broad portfolio of support for researchers in academia, biotechnology, the pharmaceutical industry, analytical chemistry, material science, microscopy and machine vision, and OEM & electro-optics. Expert support can be the difference between ordinary and extraordinary results, helping make your research faster, simpler, and more effective. Our specialists can assist with applications in:
- Technical product information and selection
- Application questions
- Troubleshooting advice
- Pricing & product availability
Customer Support
Our dedicated support team is here for everything from quick questions to ongoing assistance, supported by Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software. We focus on responsive, clear communication to ensure you get the help you need, exactly when you need it.
Purchase & Import
Our Purchasing Department manages professional, efficient procurement services, including:
- Coordinating orders and shipments with a network of global suppliers
- Coordinating customs release and monitoring delivery to our warehouses
- Issuing all required government certificates for importation
Logistics
Eisenberg combines professional storage, inventory management, advanced distribution systems, and next-day or urgent dispatch capabilities to deliver reliable logistics. With our technology-driven approach and experienced team, we ensure fast, reliable handling from warehouse to lab, making us a trusted partner in scientific supply chains.
1 Sderot HaTa’asiyot, Millennium Center,
4th FL P.O. Box 184, Modi’in 7171101, Israel
Tel: +972-3-9777000
Fax: +972-3-9777001
Mail : info@eb1.co.il